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• 12:08, 14 August 2022 WilliamPickering talk created page Find Alternatives It Lessons From The Oscars (Created page with "The work of Service Alternatives, Inc. an organization that is non-profit and dedicated to developing a culture that encourages proactive communication and Inside-Out Change continues to expand the field of de-escalation. Service Alternatives, Inc. was established by Fran Einterz in 1983 to address the issue of conflict between vendors and customers. Einterz, a management consultant was aware of how vendors were engaging in antagonistic relationships with their customers...")